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WHAT IS SALES ASSISTANT BOT

NATURAL CONVERSATIONS

PKASY uses Natural language processing to take chat based inputs using a conversational interface from your sales team and respond with relevant information for faster decision making

SEAMLESS INTEGRATION

PKASY can ingest data from various LOB systems such as ERP, CRM or Data Warehouses to analyse and generate key information

ALERTS ON THE GO

PKASY can send out alerts to sales personnel based on their location and the customer they are going to meet, by providing key information such as MSL, OTIF or payment terms

ALWAYS ONLINE

PKASY does not sleep! This means your sales team can ask questions and get the information they need, when they want and where they want it.




HOW SALES ASSISTANT BOT WORKS


  • PKASY is added as a contact to your internal communication tools and your sales team can initiate a chat

  • PKASY can be added as a contact to Skype, Slack, Yammer, O365 and other collaboration tools.

  • Sales can ask questions in natural language using the chat interface.

  • PKASY will connect to your company’s Data WareHouse/ Line of Business (LOB)/ CRM systems to fetch the required information.

  • PKASY can ingest a sales data model and then use that to answer questions on critical sales metrics like must stock list, revenue, receivables, market share, product performance and more.

  • PKASY can initiate conversations by sending important notifications to sales team members on their KPIs.







THE ARCHITECTURE BEHIND SALES ASSISTANT BOT







Data Store and Integration Platform

1. Has a Data Ingestion Layer which allows the platform to connect to various databases using ODBC or Native Drivers where users can choose the data for which they need answers. 2. Natural Language to Query Converter 3. Data Store: The required metadata and data required for BOTS is stored in a SQL Azure database

AI Integration



Integration with AI platforms for Text, Speech Vision and any other custom algorithms supporting platforms like LUIS and Azure Machine Learning from the Microsoft Platform to the AI algorithms present in Amazon or Google, or IBM..



BOT Core



The BOT Core is Acuvate’s Bot Builder platform with features to setup knowledge base, guided conversations, conversation contexts, sentiment dashboards, triggers and multi-factor authentication.